Customer Experience Management

A customer’s experiential experience is what strongly distinguishes a service in the long term, and constitutes the most effective vehicle for communication as it lays the foundation for new and repeated sales. Thanks to its experience, Lever Learning creates models that aim to satisfy our partners.

Our spirit and strategy aim at

  • the simultaneous development of the customer’s experience while Improving

  • and the satisfaction of our partner

    • Relationships
    • Sales
    • Philosophy

To us, the customer’s experience is the result of overall mechanisms, teamwork and harmonious cooperation between all departments. The result serves as proof of the company’s growth and sustainability. Partner, quality, service, experience and satisfaction are five words that always go hand-in-hand. The innovation and success behind this is that partners do not only receive quality service, but also an experience that follows them in their daily professional lives, as they include us among the necessary “tools” of their work. Effective customer experience management strategies and customer relationship management systems are now considered necessary tools for contemporary partnerships, especially between companies.

Lever Learning conducts mystery customer research and—having a complete and comprehensive picture—offers proper guidance and support, which results in faster and simpler customer experience management, mainly placing emphasis on the following points:

  • guidance and support at every stage

  • constant improvement

  • achievement of the agreed level of service

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Location

Thessaloniki

43 26th Oktovriou str.
546 27, Limani Center

T: 2310 552 113, 541 620
F: 30 2310 552 114

Athens

10, Panepistimiou Street
Syntagma, P.C.10671

T: 210 95 80 000, 210 95 90 030
F: 210 95 90 031