Lever Learning provides consulting services for the full re-engineering of your business’ processes. Re-engineering involves the planning of business processes from the ground up so as to improve productivity, times and quality. Starting out with a blank sheet of paper, we re-examine existing processes in order to give the customer more value. Furthermore, it involves the preparation of an organizational chart with the corresponding job descriptions and, lastly, the preparation of an operation manual. The anticipated result is to provide the business’ end customers with reliable and practical solutions for products or services that guarantee value for money.
Focus on the customer. Creation of client-centered types of processes aiming to limit customer complaints.
Flexibility/Adaptability. Creation of procedures and flexible structures that are adaptable to the ever-changing conditions and heavy competition.
Speed. Substantial minimization of the time required to carry out the business’ basic procedures.
Quality. Obsession with excellent customer service. The quality level of products/services is always tested through similar processes and is not directly dependent on the person serving the customer.