Customer Service Profile™

  • It measures the degree of suitability of a candidate for specific customer service jobs.
  • It provides a ‘job matching’ percentage and allows you to assess each candidate or employee based on the characteristics required for successful performance in a customer service role adapted to your company and your service culture.
  • It offers the opportunity to create high performance job patterns based on the profiles of top service employees.
  • It can be used for the selection, placement, guidance and development of service employees.
  • It identifies the significance of ‘quality service’ to each employee or candidate and whether their service perspective is aligned with the company’s philosophy.
  • It provides specialized versions for the healthcare, financial services, hospitality and retail sectors.

Basic description

An online 45-minute assessment specially designed to help you be more effective in the selection, production, management, development and training of the company’s service staff. It provides an easy and practical screening process with recommended actions for the recruitment officer or supervisor of the potential or existing service employee, as well as an individual report for the assessee, for the purposes of self-knowledge and self-improvement.

What it measures

  • The candidate or employee’s service culture
  • The following behavioral characteristics, which are of crucial importance to service provision:
    • Trust
    • Empathy
    • Focus
    • Tact
    • Conformity
    • Flexibility
  • Proficiencies
    • Vocabulary
    • Numeric

Benefits

  • It helps create a single service culture with specific standards.
  • It helps increase customer satisfaction and creates loyal customers.
  • It reduces the rate of voluntary resignations of effective service employees.

Reports

  1. CSP Individual report
  2. CSP Placement report
  3. CPS Coaching report
  4. Company Service Perspective Comparison

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Location

Thessaloniki

43 26th Oktovriou str.
546 27, Limani Center

T: 2310 552 113, 541 620
F: 30 2310 552 114

Athens

10, Panepistimiou Street
Syntagma, P.C.10671

T: 210 95 80 000, 210 95 90 030
F: 210 95 90 031